LiveChat (Text)

LiveChat is the original product of **Text S.A.** — a Polish customer-service software company headquartered in **Wrocław, Poland** since its founding in **2002**, now publicly listed on the **Warsaw Stock Exchange** under the ticker **TXT** (originally listed as LVC in April 2014; rebranded from LiveChat Software S.A. to Text S.A. in September 2023). The company has built an unusually long-running EU customer-service brand: 28,000+ paid customers across 150+ countries, including reference deployments at **Adobe, AirAsia, Best Buy, Better Business Bureau, ING, Huawei, Orange, and PayPal**. The current product surface is **LiveChat** (the original live-chat platform), **ChatBot** (no-code chatbot builder), **HelpDesk** (ticketing and support workflow), and **Copilot** (AI assistant layered across the suite). For an EU-sovereignty audit the listing is structurally clean at the ownership layer: **Polish public-listed company on WSE**, widely-held stock, **no US-PE or US-VC controlling interest** on the cap table, EU-rooted founder culture, 20+-year operating history through multiple AI-cycle inflexions. The company also operates a US office in Boston, Massachusetts to serve its substantial North American customer base — this is a sales-and-operations presence rather than a controlling-entity restructure, so the ownership tier remains `eu_owned`. The score sits at 4/5 rather than 5/5 because the broader Text platform's AI features (Copilot, ChatBot) and the US-heavy enterprise customer base imply a multi-region hosting architecture with at least US-region availability — meaning EU customers should explicitly request EU-region placement and may need to opt out of AI features that route through US LLM APIs. Pricing is enterprise / per-agent / per-volume; specific entry-tier EUR figures were not captured at audit. Best fit: Polish, EU, and US-EU mid-market enterprises needing a long-running publicly-accountable customer-service vendor; e-commerce + financial services + telecoms customers (the existing reference base); buyers who specifically want the Warsaw-Stock-Exchange counterparty as a sovereignty signal. Procurement-grade EU-only buyers requiring zero US-cloud should look at Crisp (FR, 5/5) or Userlike (DE) instead.